FARENIO Ecosystem — Terms, Policies & Agreements
VENDOR AGREEMENT
Last updated: 19 September 2026
These provisions establish the contractual framework governing professional supply-side participants in the FARENIO Marketplace and Ecosystem, including approved Vendors supplying operational and technical services.
Depending upon the participant's activity, the contractual hierarchy is:
A specific negotiated schedule signed by both Parties prevails over conflicting standard provisions to the extent of the conflict.
Mandatory provisions of French and European Union law prevail over every contractual provision.
"FARENIO" or "Operator" means GQ VENTURES SAS, operating the FARENIO Marketplace and Ecosystem.
"Platform" means FARENIO's websites, applications, portals, SaaS modules, APIs, dashboards, databases, integrations and associated digital infrastructure.
"Marketplace" means the online intermediation environment through which customers and professional providers may identify, book, manage and perform services.
"Vendor" means an independent business supplying operational, technical, maintenance, logistics, inventory, linen, technology or other approved services.
"Customer" means a natural or legal person purchasing, booking or subscribing to services through the FARENIO Ecosystem.
"Business User" means a professional using FARENIO's online intermediation services to offer goods or services to consumers.
"Service Order" means a booking or instruction accepted by a Provider or Vendor through the Platform.
"Confidential Information" means non-public commercial, financial, technical, operational, customer, security, pricing, software, database, business-strategy or proprietary information.
This Vendor Agreement applies to approved professional businesses supplying operational or technical services within the FARENIO Ecosystem, including:
The Vendor acts as an independent undertaking.
The Vendor has no authority to:
The Vendor shall maintain all registrations, licences, professional qualifications, certifications, insurance and authorisations required for the services it performs.
Regulated activities may be performed only by appropriately authorised persons.
The Vendor may use lawful subcontractors where consistent with the applicable Service Order.
The Vendor remains responsible for its subcontractors' performance and shall ensure equivalent contractual obligations concerning:
Where personal data are processed on FARENIO's behalf, appointment of sub-processors remains subject to applicable GDPR requirements and the relevant DPA.
Where a Service Level Schedule applies, the Vendor shall comply with the service categories and response periods stated in that Schedule.
Illustrative classifications may include:
A target response period does not guarantee completion within that period where circumstances reasonably prevent completion.
Any service credit, fee reduction or contractual penalty must be expressly specified, proportionate and linked to the relevant failure.
Vendor pricing shall be governed by the applicable Service Order or Commercial Schedule.
FARENIO shall provide sufficient information to determine:
Invoices and payment deadlines shall comply with mandatory French law where applicable.
The following Annexes apply only where relevant to the Vendor's contracted activity:
FARENIO and its licensors retain all rights in their respective:
No ownership transfers merely through participation in the Ecosystem.
Each Provider, Vendor or Partner retains ownership of its pre-existing intellectual property.
Where necessary for an authorised Vendor activity, FARENIO grants a limited, non-exclusive, revocable licence to use approved FARENIO brand materials solely for the authorised purpose.
No participant may:
The licence ends when the relevant authorisation ends.
Each Party shall protect Confidential Information using reasonable safeguards and shall use it solely for purposes connected with the contractual relationship.
Disclosure is permitted where:
General confidentiality obligations survive for five years following termination.
Trade secrets remain protected for as long as they legally retain that status.
The Parties shall determine their GDPR roles according to the actual processing activity rather than by contractual label alone.
Where each Party independently determines the purposes and means of processing, each acts as an independent controller.
Where a Vendor or Partner processes personal data solely on documented instructions from FARENIO, it acts as processor and the Parties shall enter into an Article 28 GDPR Data Processing Agreement.
Where the Parties jointly determine purposes and essential means, they shall implement an Article 26 GDPR arrangement where legally required.
Each participant shall implement technical and organisational measures proportionate to its risk, including where appropriate:
A processor shall notify FARENIO of a personal-data breach without undue delay after becoming aware of it.
Where contractually required for operational escalation, the processor shall endeavour to provide initial notification within 24 hours, but this operational target does not replace the GDPR standard.
The applicable Marketplace terms or technical schedule shall explain, where required:
Access to personal data remains subject to GDPR and other applicable law.
Authorised API or integration users shall:
FARENIO may restrict API access where objectively necessary for security, integrity, legal compliance or material contractual breach.
Where FARENIO provides AI-enabled functionality, users shall use it in accordance with applicable law and applicable Platform documentation.
AI output may require human review and shall not be represented as guaranteed professional, legal, tax or financial advice.
Neither Party shall use FARENIO AI functionality for unlawful, discriminatory, fraudulent or deceptive purposes.
Nothing in this Agreement alters obligations imposed directly upon a Party by applicable EU AI legislation.
Where Regulation (EU) 2019/1150 applies, proposed changes to terms governing Business Users shall be notified on a durable medium.
Except where a lawful exception applies, changes shall not take effect before expiry of a reasonable and proportionate notice period of at least 15 days.
A longer period shall be provided where reasonably necessary for Business Users to make significant technical or commercial adaptations.
No prohibited retroactive modification shall be imposed.
Where FARENIO or a controlled business offers services through the Marketplace in competition with Business Users, FARENIO shall provide the transparency concerning differentiated treatment required by applicable law.
This may concern differences in:
Where legally applicable, FARENIO shall provide Business Users with an accessible internal complaint mechanism concerning:
Complaints shall be considered objectively and proportionately and the outcome communicated in clear terms.
Where a statutory exemption for small enterprises applies to FARENIO, FARENIO may nevertheless maintain such a procedure voluntarily.
Where Regulation (EU) 2019/1150 requires FARENIO to designate mediators, the current Marketplace terms shall identify at least two qualifying mediators with whom FARENIO is willing to engage in good faith.
Where FARENIO benefits from the applicable small-enterprise exemption, the Parties may nevertheless agree voluntarily to mediation.
This B2B mediation mechanism is separate from statutory consumer mediation applicable to disputes between FARENIO and consumers.
Each Party shall comply with laws applicable to its own activities, including where relevant:
FARENIO may conduct proportionate, risk-based audits concerning matters reasonably connected with the Agreement, including:
Audit requests shall not be unnecessarily disruptive or require disclosure unrelated to the contractual or legal purpose.
Identified deficiencies may be addressed through a proportionate Corrective Action Plan.
Each Party shall retain records for the period required by applicable law.
Where a specific seven-year retention period is commercially required, it shall apply only to the relevant contractual, accounting, referral or compliance records and shall not require personal data to be retained longer than permitted under applicable data-protection principles.
Each Party remains responsible for its own contractual breaches, negligence, unlawful acts and omissions.
Providers and Vendors remain responsible for damage directly caused by their performance of services, subject to applicable law.
FARENIO remains responsible for its own obligations as Platform operator and for services directly supplied by FARENIO.
Subject to mandatory law, neither Party shall be liable for indirect loss that was not a reasonably foreseeable direct consequence of its breach.
Any contractual liability cap shall not apply where limitation is prohibited by law, including as applicable in cases of:
For ordinary contractual claims, the applicable Commercial Schedule may establish a reasonable liability cap proportionate to the relevant relationship, fees, remuneration and risk.
No limitation shall deprive an essential contractual obligation of its substance.
A Party responsible for a breach shall indemnify the other Party against substantiated third-party claims, losses, penalties or reasonable costs to the extent directly caused by:
Indemnification shall remain subject to causation, applicable law, reasonable mitigation and the indemnified Party's cooperation in the defence of the claim.
The relevant Agreement begins when validly accepted and continues until terminated in accordance with its provisions.
Acceptance may occur by electronic signature or another legally valid electronic acceptance mechanism.
Unless a negotiated Schedule provides otherwise, either Party may terminate an ongoing Agreement on 30 days' written notice.
This provision is without prejudice to longer notice required by mandatory law or by the circumstances of an established commercial relationship.
Immediate or accelerated termination may occur where permitted by applicable law, including for:
Any mandatory statement-of-reasons or procedural requirement remains applicable.
Upon termination:
Data access following termination shall be handled in accordance with the applicable Marketplace terms, GDPR and Regulation (EU) 2019/1150 where applicable.
Neither Party shall be liable for failure caused by a force-majeure event satisfying the requirements of applicable French law.
The affected Party shall notify the other Party as reasonably practicable and take reasonable measures to limit the consequences.
Contractual notices may be delivered through:
Legally required notices shall be provided on a durable medium where required.
Each Party shall maintain current contact information.
A Provider, Vendor, Partner or Affiliate may not transfer the Agreement without FARENIO's prior written consent, which shall not be unreasonably withheld where the transfer does not materially increase legal, operational or security risk.
FARENIO may transfer the Agreement as part of a merger, restructuring, transfer of business or equivalent corporate transaction, subject to mandatory law and preservation of applicable contractual rights.
If a provision is invalid or unenforceable, it shall be ineffective only to the extent necessary.
The remainder of the Agreement continues in effect.
Where appropriate, the Parties shall replace the affected provision with a lawful provision that most closely reflects its legitimate commercial purpose.
The applicable Agreement, its Commercial Schedule, applicable Annexes, DPA and expressly incorporated policies constitute the contractual framework between the Parties concerning their subject matter.
Individually negotiated terms signed by authorised representatives prevail over inconsistent standard terms.
The Agreements are governed by French law, without prejudice to mandatory provisions of EU law or other mandatory rules that cannot lawfully be displaced.
Before commencing ordinary litigation, the Parties shall endeavour in good faith to resolve disputes through written escalation.
Nothing prevents a Party from seeking urgent interim or conservatory relief where necessary.
Where an applicable statutory Marketplace complaint or mediation procedure exists, it remains available according to its governing rules.
For disputes between commercial parties, jurisdiction shall be determined in accordance with applicable French procedural and commercial law.
Where a valid jurisdiction clause may lawfully be agreed between parties having the required commercial status, the applicable individually accepted Commercial Schedule may designate the competent court.
Nothing in these Terms overrides:
The Agreements may be concluded through an electronic signature, click-through mechanism or other reliable electronic process satisfying applicable law.
FARENIO shall make the applicable contractual terms available to the participant before acceptance and retain appropriate evidence of the version accepted.
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