FARENIO Ecosystem — Terms, Policies & Agreements
PMS, CHANNEL MANAGER & API INTEGRATION TERMS
Last updated: 19 September 2026
Effective date: 28 May 2026
Version: Consolidated 2026
This PMS, Channel Manager & API Integration Terms (this “Agreement”) forms part of the wider FARENIO contractual framework governing access to and use of the FARENIO Ecosystem by Hosts, Property Managers, agencies, professional accommodation operators, Enterprise Customers and, where expressly applicable, consumers. The Agreement is operated by GQ VENTURES SAS, trading as FARENIO, and is governed by French law.
The wider FARENIO contractual framework comprises the following documents: Host Terms & Property Operations Agreement; Software-as-a-Service Subscription Agreement; PMS, Channel Manager & API Integration Terms; and Data Processing Agreement (“DPA”).
This Agreement governs connections between FARENIO and third-party PMS platforms, Channel Managers, OTAs, smart-lock systems, accounting systems, payment systems, calendars, communications services and authorised APIs.
This Agreement supplements the FARENIO Master CGU/CGV and the applicable Order Form, subscription confirmation or service order.
In the event of inconsistency between the documents making up the FARENIO contractual framework, the following order of precedence applies to the subject matter concerned:
The Privacy Policy governs processing for which FARENIO acts as an independent Controller and does not replace the DPA where FARENIO acts as Processor.
These Terms govern connections between FARENIO and third-party:
By enabling an Integration, the Subscriber authorises FARENIO to access, receive, transmit and otherwise process data within the permissions granted through that Integration and as necessary to provide the requested functionality.
The Subscriber warrants that it has lawful authority to connect the relevant account and instruct the authorised processing.
Depending on the Integration, data may include:
Only data reasonably necessary for the enabled Integration should be exchanged.
Imported data may trigger:
The Customer remains responsible for configuration of its operational rules and for human review where required by law or reasonably necessary because of the nature or impact of the workflow.
Integration frequency and functionality depend upon the relevant third-party API, permissions, rate limits, webhooks and technical architecture.
Unless expressly guaranteed by an SLA, FARENIO does not warrant instantaneous synchronisation.
FARENIO shall use reasonable efforts to identify and remedy failures within systems under its control.
Third-party providers may modify APIs, authentication methods, rate limits, functionality or commercial conditions.
Where a third-party change materially affects a FARENIO Integration, FARENIO may adapt, suspend or discontinue the affected Integration.
Where reasonably practicable, affected Customers shall receive advance notice of a material discontinuation.
The Subscriber remains responsible for the accuracy and lawfulness of source data supplied through systems under its control.
FARENIO is responsible for taking reasonable measures to preserve the integrity of data while it is processed within systems under FARENIO's control.
API credentials, tokens, secrets and keys shall be protected against unauthorised access.
The Subscriber shall promptly revoke credentials that are no longer required and notify FARENIO of suspected compromise.
FARENIO may revoke or rotate credentials where reasonably necessary to address a security incident.
Where direct FARENIO API access is provided, the Subscriber shall comply with documented authentication, rate-limit and security requirements.
The Subscriber shall not:
Where FARENIO processes Guest Personal Data solely on behalf of the Host or Property Manager for operational purposes, the Host or Property Manager acts as Controller and FARENIO acts as Processor.
The Data Processing Agreement applies to such processing.
Where FARENIO determines separate purposes and means of processing for its own legitimate activities, its role shall be determined separately under applicable data-protection law.
Professional Subscribers shall maintain proportionate contingency procedures for material third-party Integration failures.
FARENIO shall maintain business-continuity and recovery measures appropriate to systems under its control.
The Subscriber may disconnect an Integration subject to contractual commitments and technical requirements.
Following disconnection:
Nothing in this Agreement excludes or limits liability where exclusion or limitation is prohibited by applicable law.
Subject to that principle and except as otherwise agreed in an Order Form, neither party shall be liable to the other for indirect or consequential loss that was not reasonably foreseeable or for loss excluded by a valid contractual limitation.
Any contractual liability cap shall not apply where such limitation is prohibited by applicable law, including where relevant in cases involving fraud, wilful misconduct, liability that cannot legally be limited, or rights of Data Subjects under applicable data-protection law.
For professional Customers, the applicable liability cap shall be the cap specified in the relevant Order Form or commercial terms. In the absence of a specified cap, liability shall be assessed subject to the Agreement and applicable French law.
No limitation shall be interpreted so as to deprive an essential contractual obligation of its substance.
Force majeure shall be assessed in accordance with French law.
The affected party shall notify the other party as reasonably practicable and take reasonable measures to mitigate the consequences.
Third-party failure shall constitute force majeure only where the legal conditions for force majeure are actually satisfied.
Where a material breach is capable of remedy, the non-defaulting party may give written notice requiring remedy within a reasonable specified period.
Termination without a cure period may occur where permitted by law and justified by the seriousness of the breach, including certain fraud, security or unlawful-activity circumstances.
Termination does not extinguish accrued payment obligations, confidentiality obligations, data-protection obligations or provisions intended to survive termination.
Nothing in this Agreement authorises conduct contrary to mandatory French rules governing restrictive commercial practices, significant imbalance or abrupt termination of an established commercial relationship.
Where such mandatory rules apply, they prevail over inconsistent contractual provisions.
Where a Host or Customer qualifies as a consumer, nothing in this Agreement restricts mandatory rights under the French Consumer Code.
Applicable consumer information, withdrawal rights, mediation rights, renewal information, electronic termination rights and competent-court rules shall prevail over inconsistent provisions.
The parties shall first seek an amicable resolution of a dispute without preventing either party from seeking urgent or protective judicial relief.
Where FARENIO is legally required to provide access to consumer mediation, eligible consumers may refer unresolved disputes to the consumer mediator identified in FARENIO's Consumer Information and CGV after first submitting a written complaint to FARENIO in accordance with applicable requirements.
This Agreement is governed by French law, subject to mandatory protections that may apply to a consumer under applicable conflict-of-law rules.
For consumers, jurisdiction shall be determined by mandatory applicable law.
For professional parties that do not both contract in the capacity required for a valid jurisdiction clause under French procedural law, ordinary jurisdiction rules apply.
ONLY WHERE THE LEGAL CONDITIONS FOR AN ATTRIBUTIVE JURISDICTION CLAUSE ARE SATISFIED, INCLUDING WHERE ALL RELEVANT PARTIES CONTRACT AS COMMERÇANTS, THE PARTIES EXPRESSLY AGREE TO THE TERRITORIAL JURISDICTION OF THE COMPETENT COURTS WITHIN THE JURISDICTION OF PONTOISE, SUBJECT TO MANDATORY LAW.
FARENIO may amend contractual documentation for legal, regulatory, security, technical or operational reasons.
Material changes affecting existing professional subscriptions shall be notified within a reasonable period before taking effect unless immediate implementation is necessary because of law, security or an emergency.
Changes shall not retroactively deprive a party of accrued contractual rights.
Consumer contracts may be modified only in accordance with applicable consumer law.
If a provision is invalid, unlawful or unenforceable, it shall be ineffective only to the extent required by applicable law.
The remaining provisions shall continue to apply unless the invalid provision was essential to the contractual arrangement and applicable law requires a different result.
The Agreement may be concluded electronically.
FARENIO shall maintain appropriate evidence of contractual acceptance, including the applicable version of the terms, date of acceptance and relevant electronic records, in accordance with applicable law.
Where a separate signature or express consent is legally required, general Platform use alone shall not substitute for that requirement.
The Host or Customer shall be provided with the contractual documents applicable to the transaction before being bound, in a form appropriate to the transaction and applicable law.
Creation of an account alone does not constitute acceptance of every optional paid service.
A booking, subscription, PMS connection or API activation becomes subject to the contractual provisions specifically applicable to that functionality when validly accepted.
For professional or Enterprise Customers, an Order Form or separately executed agreement may supplement these Terms.
For processing governed by Article 28 GDPR, the Data Processing Agreement forms part of the binding contractual arrangement between the Controller and FARENIO.
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