FARENIO Ecosystem — Terms, Policies & Agreements
SERVICE PROVIDER AGREEMENT — INDEPENDENT CLEANER & PROFESSIONAL SERVICE PROVIDER TERMS
Last updated: 19 September 2026
These provisions establish the contractual framework governing professional supply-side participants in the FARENIO Marketplace and Ecosystem, including independent cleaners, cleaning companies and other professional Service Providers.
Depending upon the participant's activity, the contractual hierarchy is:
A specific negotiated schedule signed by both Parties prevails over conflicting standard provisions to the extent of the conflict.
Mandatory provisions of French and European Union law prevail over every contractual provision.
"FARENIO" or "Operator" means GQ VENTURES SAS, operating the FARENIO Marketplace and Ecosystem.
"Platform" means FARENIO's websites, applications, portals, SaaS modules, APIs, dashboards, databases, integrations and associated digital infrastructure.
"Marketplace" means the online intermediation environment through which customers and professional providers may identify, book, manage and perform services.
"Service Provider" or "Provider" means an independent professional or business offering services to customers through the Marketplace.
"Customer" means a natural or legal person purchasing, booking or subscribing to services through the FARENIO Ecosystem.
"Consumer" means a natural person acting for purposes outside that person's trade, business, craft or profession.
"Business User" means a professional using FARENIO's online intermediation services to offer goods or services to consumers.
"Service Order" means a booking or instruction accepted by a Provider or Vendor through the Platform.
"Confidential Information" means non-public commercial, financial, technical, operational, customer, security, pricing, software, database, business-strategy or proprietary information.
This Service Provider Agreement governs independent professionals supplying services through the FARENIO Marketplace, including:
The Provider operates an independent professional activity on its own account and remains responsible for the organisation of that activity.
Subject to an accepted Service Order and applicable customer requirements, the Provider remains free to:
No guaranteed volume of work, minimum revenue or exclusivity is created.
Nothing in this Agreement is intended to establish employment, partnership, joint venture, franchise or general agency.
The actual performance of the relationship shall remain consistent with the Provider's independent status.
Before offering services, the Provider shall supply the information reasonably required by applicable law and FARENIO's verification procedures, including where applicable:
The Provider warrants that this information is accurate, current and complete.
FARENIO may verify the information against reliable public databases or supporting documents.
The Provider shall notify FARENIO promptly of any material change.
Where FARENIO is subject to reporting or due-diligence obligations concerning the Provider under DAC7 or corresponding French legislation, the Provider shall provide the legally required identification, tax-residence, tax-identification and transaction information.
FARENIO may verify, retain and report information where required by law.
This processing does not depend upon the Provider's consent where FARENIO has a legal obligation to perform it.
Failure to provide mandatory DAC7 information may result in measures required or permitted by applicable law, including restriction of payouts or account access where legally justified.
Service opportunities may be presented through the Platform.
Unless otherwise expressly stated, the Provider is under no obligation to accept a proposed Service Order.
Once accepted, the Service Order creates binding obligations concerning the accepted service, including:
A Provider unable to perform an accepted Service Order shall notify FARENIO promptly through the available Platform procedure.
The Provider shall:
FARENIO checklists establish service specifications and quality criteria. They do not, by themselves, create authority for FARENIO to control the Provider's day-to-day manner of performing independent professional work.
Unless the Service Order expressly states otherwise, the Provider supplies its own:
Products and equipment must comply with applicable French and European safety requirements.
The Provider shall protect all:
Such information may be used solely for performing the authorised Service Order.
The Provider shall not copy, retain, transfer or disclose access credentials except where strictly necessary and authorised.
Loss, unauthorised disclosure or suspected compromise shall be reported immediately.
Where proportionate and necessary for service verification, quality control or dispute resolution, FARENIO may require completion records or photographs.
Photographs must:
FARENIO shall process such evidence in accordance with its applicable data-protection rules and retention schedule.
The Provider's remuneration and the applicable FARENIO commission or platform fee shall be disclosed before or in connection with the relevant Service Order or applicable Commercial Schedule.
FARENIO may facilitate collection of customer payments and settlement to the Provider.
A settlement statement shall identify, where applicable:
FARENIO shall not impose undisclosed deductions.
Payment periods shall comply with mandatory French B2B payment rules.
The Provider remains responsible for its own professional invoices and tax treatment unless a lawful self-billing arrangement has separately been agreed.
Where FARENIO technically generates or transmits an invoice on the Provider's behalf, this does not transfer the Provider's underlying tax obligations to FARENIO.
The Provider remains responsible for:
The Provider shall maintain insurance required by law and insurance reasonably appropriate to its professional activity.
Where applicable, this includes professional/public liability insurance.
FARENIO may request current evidence of coverage.
A lapse in mandatory or contractually required insurance may justify restriction or suspension of affected services.
FARENIO may use ratings, reviews and performance indicators for quality assurance and Marketplace ranking.
The principal parameters capable of influencing ranking may include:
No parameter shall be applied in an unlawful or discriminatory manner.
Where paid placement or another form of remuneration can materially influence ranking, this shall be disclosed as required by applicable law.
The Provider shall reasonably cooperate in investigations concerning:
FARENIO shall assess available evidence before imposing material contractual consequences, except where immediate temporary measures are necessary to protect customers, property, data, Platform security or legal compliance.
The Provider shall not use customer information obtained solely through FARENIO to fraudulently avoid commission or fees properly due for a transaction concluded through the Marketplace.
Nothing in this Article prevents the Provider from conducting an independent business, serving independently acquired customers, using competing platforms or competing lawfully with FARENIO.
Any restriction must be interpreted narrowly and proportionately to protect legitimate Marketplace transactions.
FARENIO may restrict or suspend an account where objectively justified by:
Where applicable under Regulation (EU) 2019/1150, FARENIO shall provide a statement of reasons on a durable medium before or at the time a restriction or suspension takes effect.
For complete termination of online intermediation services to a Business User, FARENIO shall provide the applicable prior notice and statement of reasons required by law, subject to statutory exceptions permitting shorter or immediate action.
The Provider shall have access to the applicable review or complaint mechanism.
FARENIO and its licensors retain all rights in their respective:
No ownership transfers merely through participation in the Ecosystem.
Each Provider, Vendor or Partner retains ownership of its pre-existing intellectual property.
Where necessary for an authorised Provider activity, FARENIO grants a limited, non-exclusive, revocable licence to use approved FARENIO brand materials solely for the authorised purpose.
No participant may:
The licence ends when the relevant authorisation ends.
Each Party shall protect Confidential Information using reasonable safeguards and shall use it solely for purposes connected with the contractual relationship.
Disclosure is permitted where:
General confidentiality obligations survive for five years following termination.
Trade secrets remain protected for as long as they legally retain that status.
The Parties shall determine their GDPR roles according to the actual processing activity rather than by contractual label alone.
Where each Party independently determines the purposes and means of processing, each acts as an independent controller.
Where a Vendor or Partner processes personal data solely on documented instructions from FARENIO, it acts as processor and the Parties shall enter into an Article 28 GDPR Data Processing Agreement.
Where the Parties jointly determine purposes and essential means, they shall implement an Article 26 GDPR arrangement where legally required.
Each participant shall implement technical and organisational measures proportionate to its risk, including where appropriate:
A processor shall notify FARENIO of a personal-data breach without undue delay after becoming aware of it.
Where contractually required for operational escalation, the processor shall endeavour to provide initial notification within 24 hours, but this operational target does not replace the GDPR standard.
The applicable Marketplace terms or technical schedule shall explain, where required:
Access to personal data remains subject to GDPR and other applicable law.
Authorised API or integration users shall:
FARENIO may restrict API access where objectively necessary for security, integrity, legal compliance or material contractual breach.
Where FARENIO provides AI-enabled functionality, users shall use it in accordance with applicable law and applicable Platform documentation.
AI output may require human review and shall not be represented as guaranteed professional, legal, tax or financial advice.
Neither Party shall use FARENIO AI functionality for unlawful, discriminatory, fraudulent or deceptive purposes.
Nothing in this Agreement alters obligations imposed directly upon a Party by applicable EU AI legislation.
Where Regulation (EU) 2019/1150 applies, proposed changes to terms governing Business Users shall be notified on a durable medium.
Except where a lawful exception applies, changes shall not take effect before expiry of a reasonable and proportionate notice period of at least 15 days.
A longer period shall be provided where reasonably necessary for Business Users to make significant technical or commercial adaptations.
No prohibited retroactive modification shall be imposed.
Where FARENIO or a controlled business offers services through the Marketplace in competition with Business Users, FARENIO shall provide the transparency concerning differentiated treatment required by applicable law.
This may concern differences in:
Where legally applicable, FARENIO shall provide Business Users with an accessible internal complaint mechanism concerning:
Complaints shall be considered objectively and proportionately and the outcome communicated in clear terms.
Where a statutory exemption for small enterprises applies to FARENIO, FARENIO may nevertheless maintain such a procedure voluntarily.
Where Regulation (EU) 2019/1150 requires FARENIO to designate mediators, the current Marketplace terms shall identify at least two qualifying mediators with whom FARENIO is willing to engage in good faith.
Where FARENIO benefits from the applicable small-enterprise exemption, the Parties may nevertheless agree voluntarily to mediation.
This B2B mediation mechanism is separate from statutory consumer mediation applicable to disputes between FARENIO and consumers.
Each Party shall comply with laws applicable to its own activities, including where relevant:
FARENIO may conduct proportionate, risk-based audits concerning matters reasonably connected with the Agreement, including:
Audit requests shall not be unnecessarily disruptive or require disclosure unrelated to the contractual or legal purpose.
Identified deficiencies may be addressed through a proportionate Corrective Action Plan.
Each Party shall retain records for the period required by applicable law.
Where a specific seven-year retention period is commercially required, it shall apply only to the relevant contractual, accounting, referral or compliance records and shall not require personal data to be retained longer than permitted under applicable data-protection principles.
Each Party remains responsible for its own contractual breaches, negligence, unlawful acts and omissions.
Providers and Vendors remain responsible for damage directly caused by their performance of services, subject to applicable law.
FARENIO remains responsible for its own obligations as Platform operator and for services directly supplied by FARENIO.
Subject to mandatory law, neither Party shall be liable for indirect loss that was not a reasonably foreseeable direct consequence of its breach.
Any contractual liability cap shall not apply where limitation is prohibited by law, including as applicable in cases of:
For ordinary contractual claims, the applicable Commercial Schedule may establish a reasonable liability cap proportionate to the relevant relationship, fees, remuneration and risk.
No limitation shall deprive an essential contractual obligation of its substance.
A Party responsible for a breach shall indemnify the other Party against substantiated third-party claims, losses, penalties or reasonable costs to the extent directly caused by:
Indemnification shall remain subject to causation, applicable law, reasonable mitigation and the indemnified Party's cooperation in the defence of the claim.
The relevant Agreement begins when validly accepted and continues until terminated in accordance with its provisions.
Acceptance may occur by electronic signature or another legally valid electronic acceptance mechanism.
Unless a negotiated Schedule provides otherwise, either Party may terminate an ongoing Agreement on 30 days' written notice.
This provision is without prejudice to longer notice required by mandatory law or by the circumstances of an established commercial relationship.
Immediate or accelerated termination may occur where permitted by applicable law, including for:
Any mandatory statement-of-reasons or procedural requirement remains applicable.
Upon termination:
Data access following termination shall be handled in accordance with the applicable Marketplace terms, GDPR and Regulation (EU) 2019/1150 where applicable.
Neither Party shall be liable for failure caused by a force-majeure event satisfying the requirements of applicable French law.
The affected Party shall notify the other Party as reasonably practicable and take reasonable measures to limit the consequences.
Contractual notices may be delivered through:
Legally required notices shall be provided on a durable medium where required.
Each Party shall maintain current contact information.
A Provider, Vendor, Partner or Affiliate may not transfer the Agreement without FARENIO's prior written consent, which shall not be unreasonably withheld where the transfer does not materially increase legal, operational or security risk.
FARENIO may transfer the Agreement as part of a merger, restructuring, transfer of business or equivalent corporate transaction, subject to mandatory law and preservation of applicable contractual rights.
If a provision is invalid or unenforceable, it shall be ineffective only to the extent necessary.
The remainder of the Agreement continues in effect.
Where appropriate, the Parties shall replace the affected provision with a lawful provision that most closely reflects its legitimate commercial purpose.
The applicable Agreement, its Commercial Schedule, applicable Annexes, DPA and expressly incorporated policies constitute the contractual framework between the Parties concerning their subject matter.
Individually negotiated terms signed by authorised representatives prevail over inconsistent standard terms.
The Agreements are governed by French law, without prejudice to mandatory provisions of EU law or other mandatory rules that cannot lawfully be displaced.
Before commencing ordinary litigation, the Parties shall endeavour in good faith to resolve disputes through written escalation.
Nothing prevents a Party from seeking urgent interim or conservatory relief where necessary.
Where an applicable statutory Marketplace complaint or mediation procedure exists, it remains available according to its governing rules.
For disputes between commercial parties, jurisdiction shall be determined in accordance with applicable French procedural and commercial law.
Where a valid jurisdiction clause may lawfully be agreed between parties having the required commercial status, the applicable individually accepted Commercial Schedule may designate the competent court.
Nothing in these Terms overrides:
The Agreements may be concluded through an electronic signature, click-through mechanism or other reliable electronic process satisfying applicable law.
FARENIO shall make the applicable contractual terms available to the participant before acceptance and retain appropriate evidence of the version accepted.
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